Queens Ultimate mobile app · Last updated: November 5, 2026
Queens Ultimate (the "App") is operated by Inowios ("we", "us"). This policy explains what data the App collects, why, and what your choices are. Questions: support@inowios.com.
Anonymous profile. When you first open the App it creates an anonymous profile on our server, identified only by a random profile identifier and a random device identifier generated by the App. There is no registration: the App does not collect your name, email address or password. Accounts created with earlier versions of the App keep their email address and a salted hash of their password until you delete them; you can also request their deletion by emailing support@inowios.com.
Gameplay data. When you finish a puzzle we store which daily puzzle it was, your solve time and how many hints you used. This is linked to your anonymous profile and a random device identifier generated by the App, not to you personally.
App and device data. Each time the App starts, and when your subscription status changes, it sends us a random install identifier generated by the App, the platform (iOS or Android), the App and operating system versions and your device language. This is linked to your anonymous profile. We use it to count installs and active users and to support your purchases.
Purchases. Subscriptions are processed by Apple App Store or Google Play; we never see your payment details. We store whether your subscription is active, its product, its renewal date and the store's purchase identifier (Apple transaction id or Google purchase token), together with a random identifier the App passes to the store at purchase, so we can match subscription events to your install and help with purchase problems. To verify a purchase, the App sends our server the store receipt or purchase token together with your device identifier.
Usage statistics and crash reports. The App uses Google Firebase Analytics to count which screens are opened and which actions are taken (for example a finished board, a hint, opening the subscription screen), together with the device model, operating-system and App version, country and an app-instance identifier generated by Firebase. It uses Firebase Crashlytics to send a report when the App crashes (device model, versions, the crash details). We do not use the advertising identifier and do not link these statistics to your account or email. Usage statistics are on by default; you can turn them off at any time in Settings (“Share anonymous usage statistics”).
Technical data. Our servers keep standard request logs (IP address, time, requested endpoint) for up to 30 days to operate and secure the service.
We do not use advertising networks, show ads or track you across other apps and websites. We do not sell personal data.
To run the game (serve the daily puzzle, keep your progress), to show solve statistics compared with other players, to provide the subscription you bought, to understand how many people use the App and on which versions, and to answer your support requests. We use usage statistics to improve the App and crash reports to fix errors. The legal bases under the GDPR are performance of a contract and our legitimate interest in operating a secure and working service (crash reports) and in improving the App with anonymous usage statistics; you can object to the statistics at any time by turning them off in Settings.
Data is stored on servers in the European Union. We share data only with the hosting provider that runs those servers, with Apple or Google for purchases, and with Google (Firebase) as our processor for usage statistics and crash reports; Google may process this data outside the EU under the EU Standard Contractual Clauses. Firebase keeps usage statistics for up to 14 months and crash reports for up to 90 days. We disclose data if required by law.
Profile and gameplay data are kept while your anonymous profile exists. Anonymous gameplay data is kept for statistics. You can delete your profile and all data linked to it at any time in the App (Settings, Delete my data) or by emailing support@inowios.com; deletion in the App is immediate, deletion by email is completed within 30 days. See how to delete your data.
You may ask for a copy of your data, correct it, delete it, or object to its processing. Contact support@inowios.com. If you are in the EU/EEA you may also complain to your local data protection authority.
The App is not directed at children under 13 (or the minimum age in your country), and we do not knowingly collect their data.
We may update this policy. The date above shows the current version; material changes are announced in the App.